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We make our best effort to ship in-stock items within 1-2 business days, unless otherwise stated. Once shipped from our facility, we cannot guarantee delivery times; this is dependent upon the shipping carrier. If any delivery arrives earlier or later than a promised time frame, DecoMust Inc. can't and will not be held accountable for the shipping carriers estimated delivery date. Full or partial shipping refunds will not be issued due to the non-delivery of products.
DecoMust Inc. makes our best efforts to process and ship orders in a timely manner, therefore as stated in our Cancellation policy; we have a one-hour cancellation period from the time an order is placed for any cancellations or order changes. If for some reason you wish to return your order, as it has already been shipped, please do not refuse your delivery. Your order will be subject to our , and you may incur additional fees. If the shipping carrier we provide attempts deliveries, and the recipient refuses the delivery for any reason and the shipment gets returned to sender, the customer will be responsible for covering costs of original shipment fees, re-routing delivery fees (returning fees), as well as a 25% restocking fee. The remaining credit due will be issued as a store credit. This form of reimbursement and fees above are non-negotiable, and the cardholder is agreeing to these Terms & Conditions when placing an order through DecoMust.com, or by phone through a sales representative at DecoMust, Inc.
Wholesale/trade orders, custom-made merchandise orders, spare parts and/or accessories, and miscellaneous parts purchase are not available to be shipped for free; you may get a shipping calculation at checkout.
Please inspect shipments immediately upon receipt. Many of our products are fragile and may sustain damage during shipping, even if the carton appears to be in good condition. If you receive damaged merchandise, we will strive to make the replacement process quick and easy. Be sure to notify both the carrier and DecoMust Inc. within 7 days of delivery to report the damage. Please keep all packing materials. DecoMust Inc. will pay the return shipping fee for products that are received damaged. If the damaged product is repairable with replacement parts, these parts will be shipped at no cost. DecoMust Inc. will not be responsible for expedited shipping of any replacement parts or products. If you would like to return the damaged product with no replacement, the return will be subject to our standard return policy.
Need your order to be processed as soon as possible to receive it for a specific date or time? No worries. We offer the following shipping services for our customers:
This option does not comply with the free shipping we provide to all customers with a purchase of $199 or more. If you wish to expedite your shipping method, be sure that you understand that this option is provided for an extra cost.