Customs Order Policy

Customs Order Policy

40% of payment is required for custom orders. Once production has commenced all costs of production have been incurred, the deposit is no refundable.

Production and delivery lead times are estimates. In the unlikely case of a custom order exceeding 18 weeks from the date of the deposit, the customer has the right to cancel the custom order for a full refund or the deposit. 

Once a custom order has been submitted there are no guarantees that they are able to be modified. Charges may apply to approve any production modifications.